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FAQs

FAQs

What size should I get?

 

What size are the models?

 

How long will my order take to arrive?

 

Do you ship internationally?

 

Is there a number I can call for customer service?

Sorry, we can’t come to the phone right now. Feel free to contact us http://shopkyluxury.com/contact/ with any questions you may have.

 

I havent received my order yet, what should I do?

Oh no! We’re sorry to hear that. Please check your shipping method and confirm that the shipping time frame has passed. If the timeframe has passed, email us at http://shopkyluxury.com/contact/ ‎with your order number.

Can I track my order?

Of course! Once your order has shipped, you’re automatically sent an email with your tracking number.

 

How do I cancel my order?

If your order has not been fulfilled, you still have time to cancel. To cancel, email us at http://shopkyluxury.com/contact/ ‎as soon as possible.

I ordered the wrong items, what should I do?

Always triple check orders before you place them! If your order has not shipped, we may be able to help. But we can’t make any promises. You can email http://shopkyluxury.com/contact/ ‎with your order number and we’ll see if we’re able to help.

An item I want is out of stock, what can I do?

You should’ve shopped sooner! JK, but seriously, there are two things you can do

  1. If the item is still online, go the product and pre order it usually takes 7-10 working days
  2. Follow us on Instagram: @shopkyluxury. Here, we post items that
    have been restocked.

I placed my order and my shipping info is incorrect, what should I do?

At this age, you should know your shipping address. JK, we know mistakes happen. If your order has not shipped, we may be able to help. But we can’t make any promises. You can e-mail http://shopkyluxury.com/contact/ ‎with your order number and we’ll see if we’re able to help.

Can I get a refund for my order?

At this time, we do not offer refunds. If you’re not satisfied with your purchase you have 7 days from the delivery date to return the item for a store gift card. Trust us, the gift card is good as cash! Follow our return policy.

How do I return my order?

http://shopkyluxury.com/returns-exchanges/

I received the wrong item, how should I go about returning it?

If you received the wrong item, firstly, we apologize! E-mail shopkyluxury@gmail.com with your order number, incorrect item, and what you are missing from your order. We will take care of you!

AM IN NIGERIA I CAN’T CHECK OUT

We encourage Nigerians Clients to walk in to our store or make use of the platform provided for them via KY LUXE AND FASHION LAGOS.